Refund Policy

Last updated: 30 July 2026

The rule

One friendly request first: ShotPorter has a 30-day free trial — fully functional, no payment details, no card, just your email to start. Please try before buying; it's the whole point of the trial, and it saves everyone the round-trip.

Already bought and it isn't right for you? 14 days, no interrogation. Write to us within 14 days of your purchase and you get your money back. You don't have to explain yourself, justify anything, or answer a survey. (If you feel like telling us why, we'll genuinely read it — but it's optional.)

How to request a refund

Either way works:

• Use the feedback form, or
• Email info@shotporter.com.

Include the email address you used at checkout, so we can find your order. That's all we need.

How the money comes back

We initiate a full refund of the amount you paid, including tax. Stripe — the merchant of record for your purchase — processes it under its own refund terms, normally back to your original payment method. Refunds typically arrive within 5–10 business days, depending on your bank.

What happens after

Once the refund is processed, we deactivate your license key — it's a step we take as part of handling the refund, not something that happens on its own. Nothing is deleted from your Mac — your files and everything ShotPorter already offloaded stay exactly where they are.

EU & UK buyers

If you're in the EU or UK, you may have statutory withdrawal rights on top of this policy — nothing here reduces them.